Cyber Food Fiji - Privacy Policy

Privacy Policy

Privacy Policy Cyber Food Logo

Cyber Food Website Privacy Policy 

These 
Private Policies govern your use of the Cyber Food website and, unless otherwise stated, your use of any other website or mobile application owned or operated by Cyber Food or operated on behalf of Cyber Food (collectively the “Websites”). Please read these conditions carefully before using the Websites. 

Agreement to Term
s

By using the Websites, you agree to 
this Privacy Policy and the Cyber Food General Online Privacy Policy (for visitors who are eighteen years of age or over) or the Cyber Food Children’s Online Privacy Policy (for visitors who are under eighteen (18) years of age) which are incorporated herein by reference. Each time you use the Websites, you reaffirm your acceptance of the then-current Privacy Policy. If you do not wish to be bound by the Privacy Policy, your only remedy is to discontinue using the Websites. 

Cyber Food may change the 
Privacy Policy at any time and at its sole discretion. The modified Privacy Policy will be effective immediately upon posting and you agree to the newly posted Privacy Policy by continuing your use of the Websites. You are responsible for staying informed of any changes. If you do not agree with the modified Privacy Policy, your only remedy is to discontinue using the Websites. 

Accounts 

You may be required to create an account and specify a password to use certain features on the Websites. You agree to provide, maintain and update true, accurate, current, and complete information about yourself as prompted by the registration processes. You may not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person’s username, password, or other account information. 

You are entirely responsible for maintaining the confidentiality of your password and your account. And you are entirely responsible for all activity made by you or anyone that uses your account. You agree to safeguard your password from being accessed by others. If you believe that your account has been compromised, you must immediately contact us by mail at: support@cyberfood.com.fj or send a message to our live-chat service. You agree to indemnify and hold harmless Cyber Food for losses incurred by Cyber Food or another party due to someone else using your account as a result of your failure to use reasonable care to safeguard your password. 


Security and Deletion of Data

Any personal data collected in the course of providing the CYBER FOOD service is transferred to and stored in the cloud. Only official employees of Cyber Food have access to the personal data and they may access the data only for the purpose of resolving issues related to the use of the Cyber Food App & Website (including disputes with the Restaurants);

If you would like to delete the personal data collected by us, you can do so by submitting a written request to our customer support via info@cyberfood.com.fj after getting the request we will delete the account and any personal data related to the account.

Please note that the de-installation of the Cyber Food App in your device does not cause the deletion of your personal data. If you want to delete your personal data collected by Cyber Food, please send a written request by email as specified above. You should also bear in mind that the request to delete personal data is possible only if we delete your account. As a result of that, you will not be able to use CYBER FOOD services under your current account.

Cyber Food is an e-Commerce platform whereby customers making payments using their debit/credit cards will need to enter all the card details from their end. For every single order customers will need to re-enter their card details as no data relating to the card will be stored.

https://cyberfood.com.fj/ follows a standard practice of using log files. These files log visitors when they visit websites. All Web hosting companies do this and are a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. Our Privacy Policy was created with the help of the Privacy Policy Generator and the Privacy Policy Template.

 

Cancellation and Refund Policy

(i) Online Payment Orders

You have the right to a refund for a canceled Order only if a Vendor has not yet accepted your Order. Should you still decide to cancel your Order after it has been accepted by the Vendor, you understand that no refunds (whether in whole or in part) will be issued to you and you forfeit the delivery of your canceled Order.

(ii) Cash-on-Delivery Orders

You have the right to cancel your Order only if a Vendor has not yet accepted your Order. Should you still decide to cancel your Order after it has been accepted by the Vendor, you understand that you shall forfeit the delivery of your canceled Order and cash-on-delivery may be removed from your list of available payment methods for your future orders.

If you are entitled to a refund in accordance with the refund and cancellation policies set out in this Privacy Policy, you agree that:

  • the default mode of refund for Orders in which payments were done through a credit card, debit card, or Cash on Delivery method will be a refund to you by Cyber Food Business Account.
  • where the purchase was made using any other online payment method like M.Paisa / My-Cash etc, we will credit the refund to the same online payment method.

We may require you to provide additional information prior to processing any refund.

If you have not received a refund, you may wish to check your bank account again or contact your credit card company or bank as it may take some time for your refund to be published. If you still have not received your refund, please contact customer support via email at support@cyberfood.com.fj or our live chat available on our website phone number Short Code: 5050 – Viber/WhatsApp 9922066 - 8989989

Cyber Food reserves the right to cancel any Order and/or suspend, deactivate or terminate your Cyber Food account in its sole discretion if it reasonably suspects or detects fraudulent behavior or activity associated with your Cyber Food account and/or with your Order.

 


Content Posted by Other Users 

Cyber Food is not responsible for and does not endorse, Content in any posting made by other users on the Websites. Under no circumstances shall Cyber Food be held liable, directly or indirectly, for any loss or damage caused or alleged to have been caused to you in connection with any Content posted by a third party on the Websites. If you become aware of misuse of the Websites by any person, please contact customer support via 
email at support@cyberfood.com.fj or our live chat available on our website phone number Short Code: 5050 – Viber/WhatsApp 9922066 – 8989989.

If you feel threatened or believe someone else is in danger, you should contact the local law enforcement agency immediately. 


Activities Prohibited on the Websites 

The following is a partial list of the kinds of conduct that are illegal or prohibited on the Websites. Cyber Food reserves the right to investigate and take appropriate legal action against anyone who, in Cyber Food's sole discretion, engages in any of the prohibited activities. Prohibited activities include — but are not limited to — the following: 

- Using the Websites for any purpose in violation of local, state, or federal laws or regulations; 
- Posting Content that infringes the intellectual property rights, privacy rights, publicity rights, trade secret rights, or any other rights of any party; 
- Posting Content that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by Cyber Food in its sole discretion or pursuant to local community standards; 
- Posting Content that constitutes cyber-bullying, as determined by Cyber Food in its sole discretion; 
- Posting Content that depicts any dangerous, life-threatening, or otherwise risky behavior; 
- Posting telephone numbers, street addresses, or last names of any person; 
- Posting URLs to external websites or any form of HTML or programming code; 
- Posting anything that may be “spam,” as determined by Cyber Food in its sole discretion; 
- Impersonating another person when posting Content; 
- Harvesting or otherwise collecting information about others, including e-mail addresses, without their consent; 
- Allowing any other person or entity to use your identification for posting or viewing comments; 
- Harassing, threatening, stalking, or abusing any person; 
- Engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Websites, or which, in the sole discretion of Cyber Food, exposes Cyber Food or any of its customers, suppliers, or any other parties to any liability or detriment of any type; or 
- Encouraging other people to engage in any prohibited activities as described herein. 
Cyber Food reserves the right -- but is not obligated -- to do any or all of the following: 

- Investigate an allegation that any Content posted on the Websites does not conform to the 
Privacy Policy and determine in its sole discretion to remove or request the removal of the Content; 
- Remove Content that is abusive, illegal, or disruptive, or that otherwise fails to conform with the
Privacy Policy
- Terminate a user’s access to the Websites upon any breach of 
this Privacy Policy
- Monitor, edit, or disclose any Content on the Websites; and 
- Edit or delete any Content posted on the Websites, regardless of whether such Content violates these standards. 
- Cyber Food Trademarks and Copyrights 

All trademarks, logos, and service marks displayed on the Website are registered and unregistered Trademarks of Cyber Food and/or third parties who have authorized their use (collectively the “Trademarks”) 

You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Trademarks in any way. The use of Cyber Food's trademarks on any other website is strictly prohibited. All of the materials contained on the Websites are copyrighted except where explicitly noted otherwise. Cyber Food will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution. Cyber Food neither warrants nor represents that your use of materials displayed on the Websites will not infringe the rights of third parties not owned by or affiliated with Cyber Food. Use of any materials on the Websites is at your own risk. 

Hyperlinks 

This Websites may contain hyperlinks to third-party websites. Cyber Food does not control or endorse these third-party websites or any goods or services sold on those websites. Some of these websites may contain materials that are objectionable, unlawful, or inaccurate. You acknowledge and agree that Cyber Food is not responsible or liable for any Content or other materials on these third-party websites. 

Governing Law and Severability 

This Privacy Policy shall be governed by and construed in accordance with the laws of Fiji, without regard to its conflict of laws rules. You expressly agree that the exclusive jurisdiction for any claim or dispute under the Private Policy and or your use of the Websites resides in the courts of Fiji, and you further expressly agree to submit to the personal jurisdiction of such courts for the purpose of litigating any such claim or action. 

If any provision of 
this Privacy Policy is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Privacy Policy, which shall remain in full force and effect. No waiver of any provision in this Privacy Policy shall be deemed a further or continuing waiver of such provision or any other provision. 

Payment 

Payments are processed by 
Cyber Food (Online Food Delivery) a limited liability company (Cyber@ge Pte Ltd) incorporated and existing under the laws of the Fiji Islands, which is the ultimate holding of the local company in Fiji.

Warranties 

The Websites and the Content are provided on an “as is” basis. To the fullest extent permitted by law, Cyber Food, its parent, subsidiaries, and affiliates (the Cyber Food entities), and each of their agents, representatives, and service providers, disclaim all warranties, either expressed or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties rights, and fitness for a particular purpose. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. The Cyber Food Entities, their agents, representatives, and service providers cannot and do not guarantee or warrant that: (a) the Websites will be reliable, accurate, complete, or updated on a timely basis; (b) the Websites will be free of human and machine errors, omissions, delays, interruptions or losses, including loss of data; (c,) any files available for downloading from the Websites will be free of infection by viruses, worms, Trojan horses, or other codes that manifest contaminating or destructive properties; (d) any Content you post on the Websites will remain on the Websites; or (e) the functions or services performed on the Websites will be uninterrupted or error-free or that defects in the Websites will be corrected. 

Limitation of Liability 

The Cyber Food entities, their agents, representatives, and service providers, entire liability, and your exclusive remedy with respect to your use of the websites is to discontinue your use of the websites. The Cyber Food entities, their agents, representatives, and service providers shall not be liable for any indirect, special, incidental, consequential, or exemplary damages arising from your use of the websites or for any other claim related in any way to your use of the websites. These exclusions for indirect, special, consequential, and exemplary damages including, without limitation, damages for lost profits, lost data, loss of goodwill, work stoppage, computer failure, or malfunction, or any other commercial damages or losses, even if the Cyber Food entities, their agents, representatives, and service providers have been advised of the possibility thereof and regardless of the legal or equitable theory upon which the claim is based. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, the Cyber Food entities, their agents, representatives, and service providers' liability shall be limited to the extent permitted by law. 

Security and Deletion of Data 


Any personal data collected in the course of providing the CYBER FOOD service is transferred to and stored in the cloud. Only official employees of Cyber Food have access to the personal data and they may access the data only for the purpose of resolving issues related to the use of the Cyber Food App & Website (including disputes with the Restaurants);

If you would like to delete the personal data collected by us, you can do so by submitting a written request to our customer support via info@cyberfood.com.fj after getting the request we will delete the account and any personal data related to the account.

Please note that the de-installation of the Cyber Food App in your device does not cause the deletion of your personal data. If you want to delete your personal data collected by Cyber Food, please send a written request by email as specified above. You should also bear in mind that the request to delete personal data is possible only if we delete your account. As a result of that, you will not be able to use CYBER FOOD services under your current account.

Cyber Food is an e-Commerce platform whereby customers making payments using their debit/credit cards will need to enter all the card details from their end. For every single order customers will need to re-enter their card details as no data relating to the card will be stored.

https://cyberfood.com.fj/ follows a standard practice of using log files. These files log visitors when they visit websites. All Web hosting companies do this and are a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. Our Privacy Policy was created with the help of the Privacy Policy Generator and the Privacy Policy Template.


Termination 

Cyber Food has the right to terminate your account and access to the Websites for any reason, including, without limitation, if Cyber Food, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of the 
Privacy Policy. Cyber Food may, but shall be under no obligation to, provide you a warning prior to termination of your use of the Websites. 

Promote Code/Voucher 

Unless otherwise stated, 

promo codes/vouchers are only applicable to food orders, excluding delivery fees 
- Valid only for online payment 
- Cyber Food reserves the right to cancel orders and accounts if fraud activities are detected 
- Cyber Food reserves the right to stop this 
promo code/voucher to be used in certain restaurants without prior notice 
- Individual restaurant terms & conditions apply 


Contact Us 

Questions? Comments? please contact customer support via 
email at support@cyberfood.com.fj or our live chat available on our website.

Phone number Short Code: 5050 – Viber/WhatsApp 9922066 - 8989989

© 2017 - 2022 Cyber Food. All rights reserved.

Last Privacy Policy Update : Thu, Dec 2022
=